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In this video, Jerry Terry, the CEO of Decathlon Construction, waxes poetic about the power of experience in the service industry using a Javelin as a demonstration.  Jerry had 8 years of previous experience throwing a Javelin, and even after 18 years away from his last competitive event, that experience leads to a successful attempt. This same philosophy applies with service industry products.  The more times that a company has been through it’s process, the better and more well oiled it gets.  A company is only as good as it’s process will allow.  You can have the best sales people... Continue Reading